SAP Cloud for Customer (C4C) is a cloud-based solution for managing customer sales, service and marketing activity efficiently — SAP's core tool for customer relationship management.
We help configure C4C around your actual sales process, connect it to your existing SAP backend where relevant, and train your team to use it day to day.
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C4C brings SAP Cloud for Sales, Social OnDemand and Cloud for Service together on an open platform, accessible from laptop, tablet or phone, with an optional integration path back into SAP Business Suite ERP and CRM.
Track opportunities, quotes and accounts in a single view.
Manage customer service tickets with SLA tracking.
Coordinate campaigns alongside sales and service data.
Field sales and service teams can work from mobile devices.
Integrates with SAP ERP/S4HANA where a backend already exists.
Pipeline and service dashboards without a separate BI tool.
SAP Sales Cloud is a sales enablement solution that lets businesses streamline processes related to forecasting, billing, lead management, contracts, invoicing and commissions — with all customer information accessible regardless of where it's stored.
C4C runs on secure, fast web, mobile and cross-platform communication (iOS, Android, Windows), in both online and offline mode.
SAP C/4HANA combines front-office CRM and marketing applications with back-end transactional ERP systems including SAP S/4HANA — an integrated offering designed to modernize the sales-only focus of legacy CRM solutions.
Sales and customer service teams — especially at organizations already using SAP ERP — who need a CRM that fits naturally into that ecosystem.
A consistent process for scoping, delivering and supporting the work — adjusted to the size and complexity of your environment.
Tell us what you're trying to solve — SAP rollout, a cyber security review, a data project, or staffing support — and we'll get back to you within one business day.
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